Public Onsale starts Wednesday, July 19 @ 3pm ET

FAQ

Do I need to be a ENGENE MEMBERSHIP holder to participate in the presale?

Yes, this presale is exclusively for ENGENE MEMBERSHIP holders. If you are a non-member, please visit Weverse to join.
What do I do after signing up on Weverse?
After signing up on Weverse, please follow the steps below.
- Join ENHYPEN Weverse
- Download Weverse Shop and log in with your Weverse account
- Buy and join ENGENE MEMBERSHIP on Weverse Shop
- Apply for ENGENE MEMBER PRESALE on Weverse
Presale Registration will begin on Thursday, July 6th at 8PM (PDT) / 9PM (MDT) / 10PM (CDT) / 11PM (EDT) and will continue until Tuesday, July 11th at 5PM (PDT) / 6PM(MDT) / 7PM (CDT) / 8PM (EDT).
I have already joined ENGENE MEMBERSHIP. Do I still have to apply for the ENGENE MEMBER PRESALE?

Yes, this presale is exclusively for ENGENE MEMBERSHIP holders, and we will need to verify your membership prior to your participation in the presale. You must register on Weverse to receive a passcode that will provide you with a chance to purchase presale tickets.

How to Apply: Open Weverse -> Go to ENHYPEN Weverse -> Tap the button on the top-right corner -> Tap ‘Notices’ -> Read the concert Ticket Information and apply for ENHYPEN MEMBER PRESALE
How do I receive my passcode?

Once the registration period ends, we will send your passcode to the email address that is associated with your Weverse ID on July 18th. You will have to input your passcode before purchasing presale tickets.

If you have an iCloud email address, we suggest that the “Hide my Email” function is turned off to ensure proper code delivery. Click here for more info.

If fans have signed up to Weverse via their Apple ID and have a setting to “Hide My Email” , their email does not pass through to us so that we can properly deliver their codes.
When is the presale?

Presale will start at 3PM in local time of the respective venues on Tuesday, July 18th.
How many tickets am I allowed to purchase with my passcode?

The passcode will allow you to purchase a maximum of 6 tickets and can only be used once per venue.
Once I register for presale and receive the passcode, will it guarantee that I can purchase tickets during presale?

Participating in presale registration DOES NOT guarantee the tickets to the show. Tickets will be available on a first-come first-serve basis.
I am an ENGENE MEMBERSHIP holder and registered for presale. When and how will I receive the passcode?

On Tuesday, July 18th, AEG will send a passcode to your email address that is registered as your Weverse ID. If you have any issues receiving the passcode, please note that we will troubleshoot all issues and inquiries quickly to help resolve the issues.
How to buy presale tickets: 6 STEPS
- Create / Log in on ticket sites: Ticketmaster.com / AXS.com
- Search “ENHYPEN”
- Choose your desired city
- The Lobby -> Waiting Room -> Queue -> Enter “PRESALE CODE” (The “PRESALE CODE” is a combination of numbers and/or alphabet characters that was sent to your email address used as Weverse ID.)
- Select desired seating area (Limited to 6)
- Continue to purchase
What does “LOCAL TIME” mean?

Local time refers to the time zone where the venue is located.
Where do I purchase the tickets?

Tickets will be sold from the websites designated by the venues. Click the “BUY TICKETS” button on this website to directly get transferred to the ticket site.
Is there an age requirement to attend?

This show is for all ages.
Are tickets refundable?

All sales are final. No refund, no exchange available.
Will there be a general public on-sale after ENGENE MEMBER PRESALE ends?

Yes, there will be a general public on-sale following ENGENE MEMBER PRESALE. Tickets will be available on a first-come-first-serve basis.